Frequently asked questions

Add items to your bag, open checkout, enter your email address and continue to PayPal. You confirm your shipping address and pay on PayPal, then return to HeatNap to see your order confirmation. PayPal also emails your payment receipt.

Names and dimensions vary by manufacturer. A throw is commonly sized for personal use while seated; a blanket may be intended for a bed. Check the dimensions and the exact instructions rather than relying on the product name.

A heated mattress pad sits under your fitted sheet and warms the bed from below, while an electric blanket goes on top of you. Many people choose a pad for a cold mattress and a blanket or throw for the sofa. Check the bed size, mattress depth and the controller layout for the exact model.

Use any heating product exactly as its manufacturer instructs. Look for an independent safety certification mark (such as a UL or ETL listing for US electrical products), check the cord and fabric for damage before each use, and prefer models with auto shut-off. Ask a clinician first if you have reduced sensation, diabetes, are pregnant, or have a medical condition.

Do not assume a product is suitable for sleep or overnight use. Follow the instructions for the exact model, including placement, timing, and any restrictions.

Personal heating products warm the person or the spot you are using, such as your bed, lap, hands or feet, rather than the air in a room. Actual energy use depends on the model’s rated wattage, the setting and how long you use it, so compare the power information on each listing.

Power and regional compatibility must be confirmed individually. Check voltage, plug type, battery requirements and any adapter restrictions for the selected model.

Runtime depends on the battery capacity, the heat setting and the outside temperature. Higher settings use the battery faster. Compare the runtime stated for the setting you expect to use, and follow the charging and storage instructions for the exact battery.

Care varies by product and controller. Follow the model-specific instructions; do not assume a fabric heating product can be machine washed.

We ship worldwide. Shipping costs US$4.88 for an item subtotal below US$40 and is free for an item subtotal of US$40 or more. Orders are dispatched within 3 calendar days after order confirmation. Delivery takes 7–15 calendar days from order confirmation, including the dispatch period. You may request a return within 30 days of receiving your item. Returned items must be in new, unused condition. Customers pay the return shipping costs. We process refunds within 3 calendar days after receiving and checking the returned item. Email [email protected] with your order number for return instructions.

Checkout is processed securely by PayPal. You can pay with your PayPal balance, a linked bank account, or a debit or credit card through PayPal where available in your country. HeatNap never receives your card details.