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Free shipping on orders of US$40 or more
English USD
HeatNap is operated by Wuhan Hapince Technology Co., Ltd. You can contact customer support at [email protected].
Prices are shown and charged in US dollars. Your order is confirmed when PayPal completes your payment; we then show an order confirmation page and PayPal emails your receipt. If an item cannot be supplied after payment, we will contact you and refund the amount paid for it.
Payments are processed by PayPal. HeatNap does not collect or store card details.
We ship worldwide. Shipping costs US$4.88 for an item subtotal below US$40 and is free for an item subtotal of US$40 or more.
Orders are dispatched within 3 calendar days after order confirmation. Delivery takes 7–15 calendar days from order confirmation, including the dispatch period.
You may request a return within 30 days of receiving your item. Returned items must be in new, unused condition. Customers pay the return shipping costs. We process refunds within 3 calendar days after receiving and checking the returned item.
Contact customer support for return instructions, product-specific warranty information or questions about taxes and duties for your destination.
Our buying guides provide general product information. Follow the instructions and safety guidance supplied with the specific product you use. If you have a question about the website or a product, email customer support.